FAQ

General Questions

1. What is OUTLab?

OUTLab, or the Laboratory for Experiential Learning, produces and sells educational kits and accessories made from ecological materials. We also develop educational curricula and provide teacher training based on the Experiential Learning Methodology (ELM).

2. What products do you offer?

We offer a variety of educational kits and accessories, including clothing, bags, and water and food bags, all designed for students and made from sustainable materials.

Ordering and Shipping

1. How do I place an order?

You can place an order through our official website. Simply add the desired products to your cart and proceed to checkout.

2. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods as listed during checkout.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this number to track your shipment on our website or the carrier’s website.

4. What is your shipping policy? We offer various shipping options to suit your needs. For detailed information on shipping rates and delivery times, please visit our Shipping Policy page.

Returns and Exchanges

1. What is your return policy?

If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange. Please refer to our Return and Exchange Policy for detailed instructions.

2. How do I initiate a return?

To initiate a return, contact our Customer Support team at [your email address] or [your phone number]. We will provide you with a return authorization and further instructions.

Technical Support

1. I’m having trouble with your website. What should I do?

If you encounter any issues with our website, please contact our technical support team at info@outlab.com or call +389 71 668 068.

2. How do I report a problem with a product?

If you experience any issues with our products, please reach out to our Customer Support team for assistance.

Educational Programs

1. What is the Experiential Learning Methodology (ELM)?

ELM is a teaching approach that emphasizes learning through direct experience and reflection, often in nature-based settings. It promotes hands-on activities, critical thinking, and problem-solving.

2. How can teachers get involved with OUTLab?

Teachers can get involved by purchasing our educational kits, integrating ELM-based curricula into their classrooms, and participating in our teacher training programs.